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Returns and Refunds Policy

Faulty Product

If you have received a product that is faulty, defective or less than perfect, we will 100% replace it with another - no questions asked!  We won't even ask you to return the defective product.  We simply ask that you send us an email with your order details and include a photo showing the problem so that we can forward this to our manufacturer.  

Received the wrong order

If what you received is not what you ordered, please let us know right away and we will send you the right items you ordered along with a paid return satchel so that you can send back the incorrect item(s) to us without any out of pocket costs to you.

Exchanges 

If the product you chose is not quite the right size or you prefer a different design or colour, we are more than happy to exchange this for the correct size or a different design or colour, as long as you are able to return the items unused or in a resalable condition and in its original packaging.  We also ask that you cover the cost of shipping for the exchange.

To speed up the returns process, please download and complete our Returns Form and include this with the product you are sending back.

Change of Mind

We are no longer accepting requests for refunds if you change your mind. We are more than happy to process an exchange as long as you are able to return the items unused or in a resalable condition and in its original packaging. We also ask that you cover the cost of shipping for change of mind returns.

Please note, a new order will be created for the exchange. We will then process a refund for your original order.

To speed up the returns process, please download and complete our Returns Form and include this with the product you are sending back. Note: Please include the original order number and the new order number to avoid unnecessary delays with processing your refund.

Terms of Service
Click here for our Terms of Service   

Updated 1 July 2022