Your Cart is Empty
Returns and Refunds Policy
Faulty Product
If you have received a product that is faulty, defective or less than perfect, we will 100% replace it with another - no questions asked! We won't even ask you to return the defective product. We simply ask that you send us an email with your order details and include a photo showing the problem so that we can forward this to our manufacturer.
Received the wrong order
If what you received is not what you ordered, please let us know right away and we will send you the right items you ordered along with a paid return satchel so that you can send back the incorrect item(s) to us without any out of pocket costs to you.
Exchanges
If the product you chose is not quite the right size or you prefer a different design or colour, we are more than happy to exchange this for the correct size or a different design or colour.
- Items being returned must be unused, unwashed or in a resalable condition and in its original packaging with tags.
- You need to complete our Returns Form and include this with the item you are sending back.
- You are responsible for the cost of shipping items back to our warehouse.
- We will ship your exchange item free of charge. Express shipping fees are not free of charge.
- A $9.95 handling and processing fee will be applied with returns (see below for more info).
Change of Mind
- We do not provide refunds if you change your mind.
- You have the option to request an exchange for another item or store credit.
- Items being returned must be unused, unwashed or in a resalable condition and in its original packaging with tags.
- You need to complete our Returns Form and include this with the item you are sending back.
- You are responsible for the cost of shipping items back to our warehouse.
- We will ship your exchange item free of charge.
- A $9.95 handling and processing fee will be applied with returns (see below for more info).
Handing & Processing Fee
There is a $9.95 fee that will be applied for ALL returns for exchange or store credit. The reason we charge this is because there are costs associated with inspecting and repackaging products that are sent back. We are a small business and cannot absorb these added costs especially since we are already shipping your exchange item free of charge.
If you have chosen to receive a store credit, this fee will be deducted from the store credit amount.
What happens when we receive your returned item
- We will create an exchange order containing the item(s) you have selected to exchange with.
- Your exchange order will be emailed to you for review and to complete any outstanding amounts owing i.e. cost difference between products, handling & processing fee.
Refunds
- A refund will only be given if you choose to purchase the exchange item in lieu of waiting.
- If you choose this option, we will process your refund less the process & handling fee for your original order once your return is received.
- Items being returned must be unused, unwashed or in a resalable condition and in its original packaging with tags.
- You are responsible for the cost of shipping items back to our warehouse.
- You need to complete our Returns Form and include this with the item you are sending back.
-
Please include the original order number and the new order number to avoid unnecessary delays with processing your refund.
Terms of Service
Click here for our Terms of Service